Getting customer service right in a clothes shop can be a bit tricky at times. How could you tell if your person just desires to browse and be left alone or is waiting around for someone to come and help them? Getting it wrong can be a tiny disaster, so it's a minefield at times. Ultimately, there isn't a really surefire method of telling. Many people just prefer a different kind of service. Here's a couple of ways to assist you ensure customers get probably the most from your shops.
Prepare yourself for questions. Your staff need to find out the ins and outs of everything in the store from the makes on the racks to the sizes available in the stockroom. Having staff that seem knowledgable will increase the trust the consumer has in them. Everyone's conscious that shop assistants are trying to sell, but it'll always help if they really believe the assistant if they say "That looks great on you!" https://jabelledesigns.com.
Associated with this is having staff that obtain the fashion on sale. They don't necessarily need certainly to dress in this style (although it's always advisable to have your employees dressed in the stuff you sell), nevertheless they need to find out what works and what doesn't. For example, in a distinct segment shop like Cyberdog, the staff need to find out what they're trying to sell, how it complements other things and whether it's right for a walk about town or a night in a club. With those places the consumer is normally clued up as well, so if they are able to tell the assistant doesn't know their stuff, they'll be put off.
In addition you need to sort out just how proactive you must be. It will depend on the type of shop you intend to run. In small boutique shops, it's perfectly fine to go up and ask when someone needs some assistance, whilst in other areas it appears to be intrusive. It's your responsibility to produce the vibe of your shop and act accordingly to it. You'll usually have the ability to tell when someone looks lost and needs help, so ensure they think comfortable and let them know they are able to have some advice if they want it. Be sure to remember though that pushy sales techniques don't work in shops unless the consumer is specifically after advice. Waltzing around someone and telling them how great they'd try looking in the dress they're casually gazing at probably won't help much https://www.watchovers.com.
Finally, be equipped for difficult customers. At some point you will get people attempting to scam you about refunds or complaining about the quality of something you've sold them. This is a fact of the business. You will need to sort out beforehand how you'll deal with one of these people. It can sometimes be good to provide them a little slack even though you know they're attempting to pull an easy one, but don't let them take advantage. You don't wish to be called a smooth touch.
